Terms

These terms cover this website and trips arranged by Primo Lume Viaggi S.r.l. (sample). By sending an enquiry or booking a trip you agree to them. Nothing here limits rights that the law gives you as a consumer.

• For day experiences you can choose a date, see the seats left and pay in full online. The seats are held for 30 minutes while you pay; if the time runs out they are released and you are welcome to choose again.
• A booking is confirmed when your payment succeeds and you have our receipt by email. If two people choose the last seats at the same moment, the one who asked first has them, and the other is told at once, before paying.
• Longer journeys are booked by quote: you enquire, we write back with a firm price, and you confirm by paying the deposit.
• You can cancel, ask for a different date, or ask us to reopen an enquiry from your trip page. These are requests: we confirm them, and what is refunded follows the cancellation policy.

Sending an enquiry costs nothing and commits neither of us. A booking exists only when we have confirmed it to you in writing and any deposit has been paid. Until then nothing is reserved on your behalf.

• Our quote is a firm price in euros for what it lists, and stays valid for 14 days unless it says otherwise.
• Prices on the site say what they include, and include VAT where it applies. Amounts shown in other currencies are approximate and only for orientation; you are always charged in euros.
• A promo code takes an amount or a percentage off the price of the trips it is valid for, until its end date or until its limit is reached. A code cannot be combined with another, cannot be exchanged for money, and never takes a booking below one euro.
• For longer journeys we ask for a 30% deposit when you confirm, and the balance 45 days before you travel. Day experiences are paid in full when you confirm.

• An account is optional. It lets you follow your enquiries, pay, save trips and keep a record. Keep your password to yourself; we recommend turning on two-factor sign-in on the security page of your account.
• We may close an account that is used to abuse the site or other people. You can delete your own at any time.
• You can write a review of a trip you have taken. Please be honest and civil; we publish reviews that are, whether kind or not, and may decline ones that are not about the trip or that name other people.

• Please arrive at the meeting point on time. A group cannot always wait, and some sites admit visitors only at a fixed slot.
• Tell us about mobility needs, allergies and anything else that affects the plan when you enquire, so we can plan for it.
• Guides may change the order or route for safety, weather, closures or crowds, and will tell you why.

We check facts such as opening hours, entry fees and rules against official sources and show the date we checked. They change, sometimes without notice, so confirm anything that matters, such as entry requirements for your nationality, with the official source before you travel.

We take reasonable care in arranging and running every trip. We are not responsible for events outside our control, such as strikes, severe weather, closures ordered by authorities or delays on public transport, though we will always try to find you an alternative. Nothing in these terms excludes liability that cannot be excluded by law.

Photographs on this site are freely licensed by their authors and credited on the credits page. The words and design are ours; please ask before reusing them.

These terms are governed by Italian law, without affecting the consumer protection rules of the country where you live. If something goes wrong, tell us at ciao@primolume.example as soon as you can, ideally while you are still travelling, so we can put it right.